FAQ - Online Business Banking Enhanced Login Security Questions

  1. Enhanced Login Security is an online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information.

  2. Enhanced Login Security will allow us to further recognize you as the true owner of your account by recognizing not only your login identification but also recognizing your computer as well. If we don't recognize your computer, you will be challenged with a request for a security access code.

  3. Yes. Once this feature is enabled, you will be challenged with a request for a security access code if the system does not recognize your computer. Enhanced Login Security helps prevent unauthorized access to Online Business Banking, protecting the functions and financial information related to your banking accounts.

  4. When you set up Enhanced Login Security the first time, be sure to select "Enroll this Computer for Future Use."

  5. If the system does not recognize your computer, you will be challenged with a request for a security access code. You must complete the challenge correctly to be authenticated and allowed access to the system.

  6. The system will give you the opportunity to enroll each computer that you use for Online Business Banking. Once you have added the extra login security to your computer, you will see no difference to the login functionality. However, if you login from a different computer than the one you have enrolled, you will be challenged with a request for a security access code. We recommend that you only enroll computer browsers that are secure and can only be accessed by authorized individuals. For example: you would not want to enroll a computer browser that was located within a public area, or used by many people. Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

  7. When you enroll your computer for this service, you will allow the system to place a code, called a cookie, on your computer. The cookie contains a unique identifier that is used in combination with your login identification. At every subsequent login attempt after enrollment, the system will look for this cookie and validate that it matches the login identification that you entered. This cookie is used by the system only to validate your computer's identity and does not contain any personal information.

  8. No. However you must enter the security code sent to your delivery destination(s) we have on file in order to be authenticated and allowed access to the system. Do not enroll public computers when the system presents the opportunity.

  9. If you discontinue using a specific computer to access the system, we suggest that you unenroll that computer from this service. This can be done by logging into your account from the computer that you want to unenroll and selecting the "Unenroll Computers" option from the "Administration" menu. Clicking on "Unenroll This Computer" will remove the secure cookie from that browser. If an attempt is made to login to the system with the unenrolled computer, a challenge will be presented before access is granted.

  10. Yes, however you will have to unenroll all of your computers. This can be done by accessing the "Unenroll Computers" option from the "Administration" menu. Clicking on "Unenroll All Computers" will remove the secure cookie from any browser that is currently enrolled. A challenge will be presented to use this or any other computer for future logins.

  11. Yes. You can login from as many different computers and browsers as you like. However, if you login from a computer that the system does not recognize, you will be challenged for further authentication and will be given the opportunity to enroll that computer. Note: If you use multiple browsers on the same computer you will need to enroll each browser separately.

  12. This is probably happening because the cookie that we placed within your browser is being deleted. We recommend that you do not delete these cookies if you do not want to be challenged at each login.

    Note regarding cookies: If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change your settings in order to more easily access Online Business Banking (skip entering the security access code.) Deleting cookies is also a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being challenged at each login, the secure cookie that we use to identify your computer must stay within your browser.

  13. A security access code is a one-time passcode provided by the system that is unique to you and is used in the process to authenticate your identity.

  14. You will receive a security access code each time your company and user credentials have been successfully authenticated from a computer that is not recognized. 

  15. Yes. Your security access code will expire if your session times out or within 30 minutes, whichever is less. The expired security access code entry will count as a failed login attempt.

  16. No. Each security code is unique and valid for a single use only. If a security code has been used previously, a new security code must be generated and entered to gain access to Online Business Banking.

  17. Contact your Company Administrator to modify your delivery options.

    If you are the Company Administrator, please contact us to complete a form to update your Enhanced Login Security phone numbers.

    Company Administrators will access the "Add/Change/Remove Users" page from the "Administration" menu. Select the user from the drop-down box and edit the "MFA One-time Passcode Delivery Options." Click on "Update" to save the changes. Please note, new phone numbers will default to the "voice" option. Users may enable a phone number text using the steps listed in the "How to I enable a phone number for text" FAQ.

    • Select "Manage One-time Passcode Delivery" from the "Administration" menu.
    • Check the "Text" box to enable the text feature for a particular phone number.
    • Click on the "Activate Text" link and an activation code will be sent to your phone.
    • Enter the code that was sent to your phone in the "Activation Code" box and click on "Submit."
    • Click the "Update" button at the bottom to save your changes.
  18. Yes, this service does not prevent you from logging in from any computer. If we do not recognize the computer that you are using, you will be challenged for a security access code before being allowed access.