FAQ - Online Banking Login Security Questions

  1. Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.

  2. Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known by only you to ensure authorized access to Online Banking.

  3. Yes. Once this feature is enabled, you will be sent a verification code if the system does not recognize your computer. Login Security helps prevent unauthorized access to Online Banking, protecting the functions and financial information related to your banking accounts.

  4. Login Security allows us to know that it's really you logging into your account. We know it's you because we recognize your computer AND your login information. If we do not recognize your computer, then you will be asked for a verification code.

  5. When you set up login security the first time, be sure to select "Yes, register my private computer."

  6. Yes you can. We support most of the commonly used browsers. If you log in from a public computer or a computer we don't recognize, we will send you a verification code to gain access.

  7. A verification code is a one-time passcode provided by the system that is unique to you and used in the process to authenticate your identity.

  8. You will receive a verification code each time your username and password have been successfully authenticated from a computer that is not recognized.

  9. No, your verification code is valid for a one time use only. If the previous code has been used, a new verification code must be generated in order for you to access the site.

  10. Yes, your verification code will expire after 10 minutes. The expired verification code entry will count as a failed login attempt.

  11. Yes. This feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for a verification code before allowing you access to Online Banking.

    • Go to "My Settings" in the top right corner of your Online Banking and click the "Update security options" link or the "Update" link within Security options under "Login & Security."
    • Add a Phone Number: Enter the new phone number in the box provided and click "Save." If you already have two phone numbers listed, click the "X" icon next to the phone number to remove it.
    • Remove a Phone Number: Click the "X" icon next to the phone number to remove. Note: if you need to remove a phone number and only have one number stored, follow the "Add a Phone Number" steps above and then remove the other phone number.
    • Activate Text Message: Click on the "Enable for text" link within the "Login & Security" section. Enter the verification code that is sent and click the "Confirm" button. If needed, you can update your phone numbers using the steps above.
    • Activate Automated Voice Call: All phone numbers will be enabled for automatic voice calls. If needed, you can update your phone numbers using the steps above.
  12. There are a few reasons we may not recognize the computer, even though you have requested to register it and skip the step:

    • You recently cleared your browser's cookies and temporary files, or you have a program installed that routinely does this for you
    • You are using the browser's private or incognito mode to access this site
    • You are accessing this site with a trusted device but are using a browser that is not recognized
    • You knowingly or unknowingly asked to not skip this extra security step.
    • This authentication step is in place to safeguard your financial data from unauthorized access. To ensure it's you, we require an extra security step when we do not recognize a device or browser. If you are repeatedly experiencing this step after opting to register computer and skip the step, please try the suggestions above.

    Note regarding cookies: If you are using Internet Explorer 9, you may be deleting your cookies automatically and will need to change your settings in order to more easily access Online Banking (skip entering the verification code.) Deleting cookies is also a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.

  13. Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each other's information. Just remember to never share your username or password with anyone.