FAQ - Mobile App Questions

  1. The Gate City Bank Mobile Banking App is a service that enables you to access your account information, transfer funds, and pay your bills from an iOS or Android mobile device with Internet access from either a WIFI source or 3G, 4G or EDGE networks.

  2. First, you must download our Mobile App from the iTunes App Store, Google Play Store or Amazon Appstore for Android. You can do this either from your mobile device or computer. If you do access our Mobile App from your computer, the App will install on your mobile device the next time the device is plugged in to the computer or synced.

    Once you download the App, you log in with the same username and password that you use for Online Banking. No separate or different registration is required. Once logged in, you can:

    • Access Your Accounts – you can view account balances and account history.
    • Pay Bills – you must first register for Online Bill Pay and set up your payees/billers on a computer before paying bills through our Mobile App.
    • Make Transfers – you must have more than one account in Online Banking for this functionality to be available in our Mobile App.
    • Find an ATM/Office – you can use the App to locate the Gate City Bank office or ATM nearest to your location.
    • Contact Us – you can contact us quickly right from the App.
    • Get Cash Back – earn cash back by using your Gate City Bank ATM and Check Card to purchase merchandise and services.
    • Deposit Checks – you can electronically deposit checks from your iPhone®, iPad®, iPod touch® , Android™ phone or Android™ tablet (must have a rear-facing camera of at least 1 megapixel) using the Gate City Bank Mobile App.
  3. The Gate City Bank Mobile App is currently available to all Online Banking users who own an iPhone, iPod Touch or iPad device or an Android mobile device with access to 3G, 4G, EDGE or WIFI.

  4. Yes. From your mobile device, you will need to log in to the Gate City Bank Mobile App. This is the same login information you would use for Online Banking. No separate Mobile App sign up is required. iPhone users are able to login to the app using Touch ID.

  5. Touch ID is available on iPhones 5S and higher. Touch ID allows you to use your fingerprint to log in to the Mobile App securely instead of entering your username and password. Your username and password will not be stored on your device.

    By enabling Touch ID, every person with an enrolled fingerprint on your device will have access to your account. Review the enrolled fingerprints to make sure that each person is authorized to access the personal and financial information available in the Mobile App.

    Fingerprints are only stored on your device. Gate City Bank does not see or store your fingerprint information.

    Touch ID can be enabled or disabled from the Settings menu located in the More area.

  6. Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same login information from Online Banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.

  7. When you select an account name on the "Accounts" tab, the last 30 days of transactions will be displayed. As you scroll down, more transactions will load automatically, going back to 180 days.

  8. To do a funds transfer, you must have more than one account in Online Banking. On the "Transfers" tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your device nor can you change or remove a scheduled transfer this way.

  9. You are able to add a new bill pay payee from the iPhone or Android phone Mobile App. Tap “pay bills” from the navigation and select the “Make a new payment” option. Either search/find the payee or manually enter the payee and click “Add.”

  10. Sorry, not at this time. Simply access Online Banking using a personal computer, click the "Bill Payment" button and enroll there. You may have automatically registered for Online Bill Pay when you signed up for Online Banking. If so, all you need to do is set up one or more payees (people or companies you want to pay) to get started.

  11. First, select “Make a New Payment” from the "Bills" button. Next, select a payee name link from the list; enter the amount of the payment and the date to send/deliver the payment. Select the "Schedule Payment" button. A confirmation message is then displayed, select OK to continue.

  12. Yes, just select the "Bills" button to see a list of pending payments.

  13. Yes, you can remove a pending payment but you cannot change it. To remove a pending payment, go to the "Bills" tab, select the payment you want to remove and select the "Cancel Payment" button. Then confirm that you want to cancel the payment.

  14. When you're ready to log out, select the "Log Out" button at the top right of the page and you will exit the Gate City Bank Mobile App. This will return you to the Login screen.

  15. Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the Gate City Bank Mobile App login page displays with a "Session Expired" message.

  16. For the Gate City Bank Mobile App to work, you must have a mobile device with access to the 3G, 4G, EDGE or WIFI networks.

  17. Click the "More" button to find our support phone number and email address. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.