Additional reports of fraudulent phone calls are being made to local phone numbers in an attempt to obtain confidential personal information.
Gate City Bank as well as other bank names are being used in this scam.
Customers and non-customers of Gate City Bank are being called.
These calls are NOT being generated by Gate City Bank.
Gate City Bank has NOT been breached or compromised.
The phone calls are part of a scam known as “phishing” or “vishing”.
The phishing calls are in an attempt to lure confidential information such as name, debit card numbers, or passwords.
The fraudsters do NOT have confidential information but are trying to coax individuals to provide it at the time of the call.
Calls are generated from the fraudsters using an auto random dialer which is a computerized system that can dial thousands of phone numbers at one time.
The fraudsters are persistent and calling the same phone numbers multiple times.
The fraudsters have the capability to “spoof” phone numbers which can make the phone call appear to come from a legitimate source.
What should you do?
The FTC is encouraging you to report the complaints about the phone calls to 1-877-382-4357.
If you have given confidential information to the caller, please call the FTC at 877-438-4338 AND your financial institution.
If you are a Gate City Bank customer and wish to report that you have given out confidential information please click here for your local phone banking number.
If you did not give out information but would like to know more about the “Phishing Scam” please click here.
If you have provided your confidential information or have become a victim of fraudulent activity on your Gate City Bank ATM & Check Card, you are protected by Gate City Bank and have zero liability. Contact us immediately if this has occurred.
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