Phone Call Scam Update March 7, 2014

• Additional reports of fraudulent phone calls are being made to local phone numbers in an attempt to obtain confidential personal information.
• Gate City Bank as well as other bank names are being used in this scam.
• Customers and non-customers of Gate City Bank are being called.
• These calls are NOT being generated by Gate City Bank.
• Gate City Bank has NOT been breached or compromised.
• The phone calls are part of a scam known as “phishing” or “vishing”.
• The phishing calls are in an attempt to lure confidential information such as name, debit card numbers, or passwords.
• The fraudsters do NOT have confidential information but are trying to coax individuals to provide it at the time of the call.
• Calls are generated from the fraudsters using an auto random dialer which is a computerized system that can dial thousands of phone numbers at one time.
• The fraudsters are persistent and calling the same phone numbers multiple times.
• The fraudsters have the capability to “spoof” phone numbers which can make the phone call appear to come from a legitimate source.

What should you do?

• The FTC is encouraging you to report the complaints about the phone calls to 1-877-382-4357.
• If you have given confidential information to the caller, please call the FTC at 877-438-4338 AND your financial institution.
• If you are a Gate City Bank customer and wish to report that you have given out confidential information please click here for your local phone banking number.
• If you did not give out information but would like to know more about the “Phishing Scam” please click here.

If you have provided your confidential information or have become a victim of fraudulent activity on your Gate City Bank ATM & Check Card, you are protected by Gate City Bank and have zero liability. Contact us immediately if this has occurred.

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