Education & Tools

Enhanced Login Security is a new online security feature that will provide you additional protection from fraud and identity theft. Enhanced Login Security helps prevent unauthorized access to your accounts and secure financial information.

Enhanced Login Security will allow us to further recognize you as the true owner of your account by recognizing not only your login identification but also recognizing your computer as well. If we don't recognize your computer, we will challenge you for additional validation information that is known by only you, to ensure authorized access.

You will need to enroll each computer that you use for Online Banking. Once you have added the extra login security to your computer, you will see no difference to the login functionality. However, if you login from a different computer than the one you have enrolled, you will be presented with a challenge in order to login.

We recommend that you only enroll computer browsers that are secure and can only be accessed by authorized individuals of your accounts. For example you would not want to enroll a computer browser that was located within a public area, or used by many people.

Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

When you enroll your computer for this service we will place a secure cookie on your computer. The cookie contains a unique identifier that is used in combination with your login identification. For every login attempt after you enroll one computer, we will look for this cookie and validate that it matches the login identification that you entered. This cookie is only used by Gate City Bank to validate your identity and does not contain any personal information.

Enhanced Login Security allows us to know that it's really you logging into your account because we recognize your computer and your login identification. If we do not recognize your computer, than we will challenge you for additional validation information that is known by only you.

Yes you can login from as many different computers and browsers as you like. If you login from a computer that the system does not recognize, you will be challenged with a request for security code, so that we can verify that it's really you. You will also have the option to enroll that computer if you would like us to recognize you from that computer in the future. After you enroll each computer you will not be challenged at that computer.

Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

You will be sent a one-time security code via email to your email address on file. You must have a valid email address on record to access the site.

Yes, your security code will expire if your session times out or within 30 minutes whichever is less. The expired security code entry will count as a bad login attempt.

No, your security code is valid for a one time use only. If the previous security code has been used, a new security code must be generated in order for you to access the site.

You will receive a security code each time your Company Id, Company Password, User Id and User password has been successfully authenticated from a computer system that is not recognized. You may also receive a security code by clicking the 'Request a new security code' link.

No, however you must enter the one-time security code sent to your email address on file in order to access the website. Please note: Do not select the 'Add extra security protection to this computer'.

Yes, this service does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then you will simply be challenge for a security code before allowing you access.

We suggest if for any reason you will no longer be using a computer to access your accounts that you unenroll that computer from this service. This can be done by logging into your account from the computer that you want to unenroll and selecting the "Unenroll This Computer" option from the Enhanced Login Security options page. This will remove the secure cookie from that browser; so that if an attempt to login to your account is made, a challenge will be presented before access is granted.

Yes, however you will have to unenroll all of your computers. This can be done by accessing the Enhanced Login Security to unenroll all of your computer(s).

Yes, once this feature is enabled you will be challenged at every login to provide a Security Code. However, you are not required to enroll every computer you access the Business Banking application from.

This is probably happening because the cookie that we placed within your browser is getting deleted. If you would like to use this service then the cookie that we utilize to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be challenged at each login.

Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each others information. This is because your account cookie will be linked to your login identification and there is no limit as to how many cookies can be installed on the same computer browser. Just remember to never share your User ID or Password with anyone.