Education & Tools

Enhanced Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Enhanced Login Security uses technology to verify your identity.

Enhanced Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known by only you to ensure authorized access to Online Banking.

You will need to add extra security to each computer that you use for Online Banking. This can be done easily from the Login Security Options page located within Settings. Whenever you log in from a computer that you have added extra security to, you will automatically have the additional protection, and will notice no difference in the way you login. However if you log in from a different computer than the one(s) you have added, you will be asked to answer your challenge questions in order to log in to Online Banking.

Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately. In order to do this you will need to log in with the additional browser that you would like to add extra security protection to.

If you are not set up for Enhnced Login Security, you will be presented with the Login Security Setup screen where you can select your preferences. Otherwise, you can go to the Settings page and select the Login Security link.

Challenge Questions. This option allows you to answer the personal challenge questions that you have set up. Or you can select the question you want from each drop-down field and enter the answer in the associated answer field. (Make sure you select questions and answers that you will remember and that only you know.)

My Computers. There are several options available in this section. Apply extra security: Select the top checkbox to apply extra security if your account is accessed from an unrecognized computer. This Computer: Identifies the computer that is currently being used. Select "Yes" if it is your private computer; select "No" if it is a public computer. Reset all computers: You also have the option of resetting the security level for all of your private computers so that extra security (challenge questions) is used at login.

Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your Online Banking account. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked the challenge questions that will only be known by you.

If you remove extra security protection from this computer, all future logins from this computer will require you to answer your challenge questions each time you log in to Online Banking.

To remove extra security protection from this computer, go to the Settings page and select the Login Security link. Click the checkbox that says "Reset all of my other computers to require extra security on login." and then click the Save button. We only recommend that you remove extra security protection if you will no longer be using that computer to regularly access Online Banking.

Enhanced Login Security allows us to know that it's really you logging into your account. We know it's you because we recognize your computer AND your login information. If we do not recognize your computer, then you will be asked for additional information that is known by only you.

Yes, you can log in from as many different computers and browsers as you like. If you log in from a computer that you haven't added extra security to, you will be asked for additional information (your challenge questions) so that we can verify that it's really you. If you provide this information correctly, you will have the option to add extra security to that computer in order to avoid being asked for this extra information again.

Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using, then we will simply ask for additional information that only you know (your challenge questions) before allowing you access to Online Banking.

If you no longer plan on using a computer (that has extra security added) to access your Online Banking account, you can remove the extra security from that computer. To remove it, go to the Settings page and select the Login Security link. Click the checkbox that says "Reset all of my other computers to require extra security on login." and then click the Save button. If anyone attempts to log in to your Online Banking account from that computer, extra information will be required before access is granted.

This is probably happening because the secure cookie that was placed within your browser is getting deleted. This can happen if you delete cookies from your machine. This is a common method that Spyware blocker software uses to remove potentially risky items from your computer. These solutions typically remove ALL cookies as a precaution, even though very few cookies are actually security risks. In order to use this feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.

Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each other's information. This is because your secure cookie is linked to only your login information. There is no limit as to how many secure cookies can be installed on the same computer. Just remember to never share your User ID or Password with anyone.