FinanceWorks Maintenance
 
We will perform FinanceWorks maintenance beginning at 10:00 p.m. Central Time on Tuesday, August 21. This maintenance period may last up to four hours. All other Online Banking functionality will remain available. We apologize for any inconvenience.

 

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Phone Banking

Access Your Account 24/7

Access your Gate City account information by phone.  Check your account balances and activity, interest earned, interest paid, taxes paid, payment amounts, due dates and much more!

Call Center Representatives are available Monday through Friday from 7:00 a.m. until 7:00 p.m. and Saturday from 8:30 a.m. until 3:00 p.m. Central Time. Click here  to find the most convenient time to call.

Alexandria 320-762-3101
Bismarck 701-355-7621
Carrington 800-423-3344
Devils Lake 701-665-4101
Dickinson 701-456-7221
Fargo 701-293-2400
Fergus Falls 218-998-7901
Grand Forks 701-792-4351
Hettinger 800-423-3344
Jamestown 701-253-5001
Mandan 701-355-7621
Mayville 800-423-3344
Minot 701-857-8401
Mohall 701-857-8401
Moorhead 701-293-2400
Park River 800-423-3344
Wahpeton 701-671-4701
West Fargo 701-293-2400
Williston 701-774-7301
NATIONWIDE: 800-423-3344

When calling our phone banking number, you will hear the Main Menu of general services.  You may listen to the entire menu or press zero to speak to a Call Center Representative (Monday-Friday 7:00 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. until 3:00 p.m. Central Time).  For faster service, you can press the button for the service you want any time during the message.

  • Press 1 to use Gate City Phone Banking or to hear other menu options.
  • If you know the extension of the person you are calling press 2.
  • Detailed help may be accessed anytime by pressing 8.

Phone Banking Menu Options

Press 1 to inquire on an account

Press 1 to inquire on your Checking or Money Market account
Press 2 to inquire on your Savings account
Press 3 to inquire on your Certificate of Deposit or IRA
Press 4 to inquire on your Mortgage Loan
Press 5 to inquire on your Personal Loan

Press 2 to transfer money between accounts

Press 1 to transfer funds with your touch tone telephone
Press 2 to transfer fund with the assistance of a Phone Banking Representative

Press 3 to change your Phone Banking PIN
Press 1 to change your Checking or Money Market account PIN
Press 2 to change your Savings account PIN
Press 3 to change your Certificate of Deposit or IRA PIN
Press 4 to change your Mortgage Loan PIN
Press 5 to change your Personal Loan PIN

Press 4 to hear local community announcements

Press 5 to report your ATM & Check Card lost or stolen
Press 1 to report your ATM and Check Card lost or stolen
Press 2 to activate or change your PIN on your ATM and Check Card
Press 3 if you have been contacted by the Fraud Detection Center

Press 6 to order checks
Press 1 to order checks using the touch tone phone
Press 2 to order checks with the assistance of a Phone Banking Representative

Press 0 to speak with a Phone Banking Representative

Press # to replay the current menu

Press * to return to the previous menu

Press 9 to end this call