Customer Service Center
Access Your Account 24/7
Access your Gate City account information by phone. Check your account balances and activity, interest earned, interest paid, taxes paid, payment amounts, due dates and much more!
Customer Service Specialists are available Monday through Friday from 7:00 a.m. until 7:00 p.m. and Saturday from 8:30 a.m. until 3:00 p.m. Central Time. Click here to find the most convenient time to call.
When calling our phone banking number, you will hear the Main Menu of general services. You may listen to the entire menu or press zero to speak to a Customer Service Specialist (Monday-Friday 7:00 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. until 3:00 p.m. Central Time). For faster service, you can press the button for the service you want any time during the message.
- Press 1 to use Gate City Phone Banking or to hear other menu options.
- If you know the extension of the person you are calling press 2.
- Detailed help may be accessed anytime by pressing 8.