What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. With Zelle®, your account can only be linked to one financial institution at a time. Call us at 701-293-2400 or 800-423-3344 and we can help move your email address or U.S. mobile phone number to Gate City Bank so you can use it for Zelle® payments.

Once your email address or U.S. mobile phone number is moved, it will be connected to your bank account so you can start sending and receiving money with Zelle® through our online banking and mobile app. Don’t have our mobile app? Download it today:

Download on the Apple App Store  Get it on Google Play

Related Questions

You can send money to friends, family and others you trust.1

Since money is sent directly from your bank account to another person’s bank account within minutes,1 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

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1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes.

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